Survey to help improve mental health services in Australia

A survey of people who used specialist public mental health services in New South Wales, Victoria and Queensland in 2020-21 shows that more than 8 in 10 respondents who received non-admitted care and 7 in 10 who received admitted hospital care had overall positive experiences.

These findings are included in the latest update to the Australian Institute of Health and Welfare’s (AIHW) report on mental health services in Australia, which provides information on health and mental health services. social assistance to which people with mental disorders have access.

“Mental health treatment and support services play an important role in the recovery of people with mental illness,” said AIHW spokesperson Matthew James.

“Patient-reported experience measures (PREMS) and patient-reported outcome measures (PROMS) help us understand consumer experiences and health service outcomes.”

The Your Experience of Service (YES) patient experience survey is a PREM that helps departments and consumers work together to improve services. Currently, New South Wales (NSW), Victoria (VIC) and Queensland (QLD) use the survey in their specialist public mental health services and provide data for annual national reports to the AIHW.

The results of 29,019 YES surveys collected in 2020-2021 show that:

  • For non-admitted (also referred to as ‘ambulatory’) care, 91% of respondents in NSW, 87% in VIC and 92% in QLD rated the care received as ‘Good’, ‘Very good’ or ‘Excellent’.
  • For hospital care admitted, 87% of respondents in NSW, 77% in VIC and 74% in QLD rated the care received as ‘Good’, ‘Very good’ or ‘Excellent’.
  • Respondents rated their service experience as poor in 861 admitted care surveys (approximately 5%) and 383 ambulatory care surveys (approximately 4%).

People who received mental health care involuntarily were less likely to rate the experience positively than those who received treatment voluntarily.

Several other states and territories plan to roll out YES to their specialist mental health services, and additional data should become available in the coming years.

Mental health services in Australia also include outcomes assessed by clinicians and patients to measure whether there has been an improvement, no change or deterioration in a person’s clinical condition as a result of mental health care .

“Information was recorded for about 202,200 people across all states and territories in 2019-20, or about 43% of people who used public mental health services,” Mr James said.

“For those admitted to hospital, there was improvement, using a clinician-rated measurement tool, for 58% of care episodes for the 11-17 age group, 73 % for the 18-64 group and 73% for the 65 and over group.

“For those receiving non-admitted care, there was a 55% improvement in episodes of care for the 11-17 age group, 52% for the 18-64 age group and 46% for the 65 age group. years and older.”

Information about National Disability Insurance Scheme (NDIS) participants with psychosocial disabilities and the services they can access is also included in the latest update from Mental Health Services Australia and more information about this group will be added. in the future.

/Public release. This material from the original organization/authors may be ad hoc in nature, edited for clarity, style and length. The views and opinions expressed are those of the author or authors. See in full here.

About Evelyn C. Heim

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